Privacy Policy
Effective Date: January 29, 2024
Last Updated: February 17, 2025

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1. Introduction
Welcome to Refocus Portrait Studio ("Company," "we," "our," or "us"). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website (https://www.refocus.world) (the "Site") and use our services, including email and SMS communications, as well as interactions through social media lead forms.

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By accessing our services, you consent to the collection and use of your information in accordance with this Privacy Policy. If you do not agree, please refrain from using our services.

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2. Information We Collect
We collect the following types of personal information:
 

2.1 Information You Provide to Us

  • Account Information: Name, email, phone number, business details, and payment information.

  • Communication Information: Messages and inquiries you send via email, SMS, or chat.

  • Marketing Preferences: Your choices regarding email and SMS communications.
     

2.2 Information Collected Automatically

  • Log Data: IP addresses, browser type, device identifiers, and timestamps.

  • Cookies & Tracking Technologies: Data used to improve user experience and analyze website traffic.

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2.3 Information Collected via Social Media Platforms
We collect personal information when you interact with our advertisements on social media platforms, including Facebook and Instagram Lead Ads. This may include your name, email, phone number, and other provided details.
 

3. How We Use Your Information
Your data is used for:

  • Providing Services: Managing accounts, processing payments, and delivering services.

  • Customer Support: Responding to inquiries and support requests.

  • Marketing & Communications:

    • Email Communications: Sending newsletters, promotional messages, and service updates.

    • SMS Communications: Sending promotional messages and service-related updates.

    • Social Media Marketing: Engaging with you through Meta (Facebook, Instagram) and other social media advertisements and promotions.

    • Opt-Out Options:

      • Unsubscribe from emails via the "Unsubscribe" link in any email.

      • Opt-out of SMS by replying STOP to any message.

  • Compliance & Security: Meeting legal requirements and preventing fraud.

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4. How We Share Your Information
We do not sell personal data. We may share information with:

  • Service Providers: Third-party vendors (e.g., Twilio for SMS services, email platforms, and payment processors).

  • Legal & Compliance Authorities: If required by law or to protect our rights.

  • Social Media Platforms: If you interact with our ads, both Refocus Portrait Studio and the respective platform (e.g., Facebook, Instagram) may have access to your data.

  • Email Marketing Providers: If you provide your email address, it may be shared with email marketing service providers to send you newsletters, promotions, and updates.
     

4.1 SMS and Mobile Data Compliance
We do not share mobile information (phone numbers) with third parties or affiliates for marketing or promotional purposes. SMS opt-in data and consent will not be shared or sold to any third party.

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5. Data Retention & Security
We retain personal data as long as necessary for service fulfillment and legal compliance. We use security measures to protect data, but no method is 100% secure.

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6. Your Privacy Rights
Depending on your location, you may have rights including:

  • Access & Correction: Request a copy or correction of your personal data.

  • Opt-Out: Unsubscribe from marketing emails and SMS messages.

  • Deletion: Request deletion of your data, subject to legal requirements.

To exercise your rights, contact us at studio@refocus.world.

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7. Facebook & Instagram Lead Ads Compliance
When engaging with our lead forms on Facebook or Instagram, please note:

  • Data Collection: We collect personal data through lead forms for communication and marketing purposes.

  • Third-Party Access: Both Studio Digital and Meta Platforms (Facebook/Instagram) may process your data.

  • Privacy Policies: We encourage reviewing Meta’s Privacy Policy for additional details.

  • Disclaimer:

    • "This site is not a part of the Facebook website or Meta Platforms Inc. Additionally, this site is not endorsed by Facebook in any way. 'Facebook' is a trademark of Meta Platforms Inc."
       

8. Changes to This Policy
We may update this Privacy Policy periodically. Updates will be posted on our website with an updated effective date.

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9. Contact Us
For questions regarding this Privacy Policy, contact us at:

📧 Email: studio@refocus.world

📍 Address: 439 E. Preston St. Baltimore MD 21202